Last updated: 17.03.2024
Thank you for choosing Nudge.
This Refund Policy applies to purchases made through the Nudge mobile application (the "Service") operated by Nudge ("us", "we", or "our").
Refund Eligibility
We strive to provide you with the best possible experience when using our Service. If you are not entirely satisfied with your purchase, we're here to help.
To be eligible for a refund, please ensure that:
1. You have contacted our customer support team within 3-4 days of the purchase date.
2. The item or service you purchased is defective or does not meet your expectations.
3. You provide proof of purchase, such as a receipt or order confirmation.
Refund Process
To request a refund, please contact our customer support team at connect@nodexdata.com. Our team will review your request and may require additional information to process your refund.
If your refund request is approved, we will initiate a refund to the original method of payment within [Insert Number] days. Please note that processing times may vary depending on your payment provider.
Non-refundable Items
Please be aware that certain items or services may not be eligible for a refund. These include:
1. Digital products or services that have been used or consumed.
2. Products or services that have been customized or personalized for you.
3. Gift cards or vouchers etc
Contact Us
If you have any questions about our Refund Policy, please contact us at connect@nodexdata.com. Our customer support team is here to assist you and ensure that you have a positive experience with Nudge.
Thank you for your understanding and cooperation.
Sincerely,
The Nudge Team
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Last updated on Feb 4th 2024
Nudge believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
Cancellations will be considered only if the request is made within 2 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
Nudge does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 2 days of receipt of the products.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
In case of any Refunds approved by the Nudge , it’ll take 6-8 days for the refund to be processed to the end customer.
Disclaimer: The above content is created at AMIT PANDAY's sole discretion. Razorpay shall not be liable for any content provided here and shall not be responsible for any claims and liability that may arise due to merchant’s non-adherence to it.
